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Frequently asked questions
We’re sorry your order hasn’t arrived yet. Please check your email for the tracking link. If it’s not there or the tracking information hasn’t updated, contact our customer service team for help.
Deliveries on public holidays may be limited depending on your location and the courier service. Please check the estimated delivery date at checkout or contact us for confirmation.
We deliver to most areas. You can check availability by entering your postcode at checkout. If your area is not covered, we’ll notify you right away.
Next-day delivery is available for most orders placed before the cut-off time. However, some items or remote locations may not be eligible. Please check product details or contact us for more info.
Some deliveries may require a signature upon receipt, especially for high-value items. If you’re not home, the courier may leave a notice or attempt redelivery.