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    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We’re sorry your order hasn’t arrived yet. Please check your email for the tracking link. If it’s not there or the tracking information hasn’t updated, contact our customer service team for help.

    Do you deliver on public holidays?

    Deliveries on public holidays may be limited depending on your location and the courier service. Please check the estimated delivery date at checkout or contact us for confirmation.

    Do you deliver to my postcode?

    We deliver to most areas. You can check availability by entering your postcode at checkout. If your area is not covered, we’ll notify you right away.

    Is next-day delivery available on all orders?

    Next-day delivery is available for most orders placed before the cut-off time. However, some items or remote locations may not be eligible. Please check product details or contact us for more info.

    Do I need to be there to sign for delivery?

    Some deliveries may require a signature upon receipt, especially for high-value items. If you’re not home, the courier may leave a notice or attempt redelivery.